Our Chicago facility was opened in 2000. It is particularly geared towards servicing companies requiring a high level of service, flexible working hours, and value added services. The service standard for the Chicago facility is “Yes we can, and Yes, we will”. We understand that we are expected to adjust our services to meet the client’s needs, not vice versus. We work to become a partner with each client, to provide the client with the best possible tools available to help the client attain and maintain a high level of quality, service, and profitability. F.C. (Flying Cargo) becomes part of each client’s makeup, often times providing a highly visible face for the client to their end customer. Examples of value added services provided for existing clients : Extended Hours. Upon request, we are able to provide 24/7 emergency services. In the first 3 years of operation, the Chicago facility has provided services after hours, on weekends, and on holidays. Freight cost analysis. Because of our role in providing services to multiple clients, we are able to work with a wide range of suppliers to move your product into and out of the Chicago facility. We are able to use these relationships to provide a combination of excellent service and competitive rates. We take the initiative to analyze your products and needs to proactively ensure that each client is being accurately charged the correct class rates, discounts, and competitive pricing. We also take a proactive role in order consolidation, combining multiple same-day orders for the same customer, to allow for reduced freight, packaging and handling costs. Another example is our rerouting of customer orders to provide same/similar levels of service at a lower cost. Partnership. We strive to develop and maintain a hands-on relationship with each client. By doing so, we are able to recognize problems and handle them proactively. As opposed to typical levels of customer service found with other providers, we always take the time to question any unusual activities. A recent example had one of our client's customers ordering what appeared to be an unusually large amount of product. Upon consultation with the client, it was determined that the end customer had made a mistake in the ordering process, a mistake that could not be realized by our client until after the fact, as the order was placed over the Internet, direct to the warehouse. By understanding our client's business and having the experience and knowledge of "typical" ordering patterns, the Chicago facility was able to hold the order until it was corrected, allowing our client to (1) Ship their end customer the proper amount of product, (2) Identify and address a problem in their online ordering system, (3) Maintain standard inventory levels of product by not shipping excessive amounts to one customer. Our relationship with each client allows this type of activity to happen on a regular basis with no interruptions or delays in service. This intensive hands-on approach allows us to become an extension of the client. We know customers who make pick-ups at the facility by sight and name. Our regular handling of product allows us the ability to spot incorrect or mislabeled products. An example of this occurred recently when a spare part was found to have been shipped incorrectly to the warehouse. A field service engineer for our client realized the problem in the field and the incorrect parts were pulled from inventory immediately. When replacement parts were sent to the warehouse, our employees recognized that the same incorrect parts had been sent again, and they made the independent, proactive decision to hold the parts from inventory until the situation could be rectified. In another circumstance, product from an outside vendor was shipped directly to the warehouse for one of our clients, upon inspection, we were able to identify that the product was of varying sizes, as opposed to the required standard sizing requested by our client. The product was shipped back to the vendor for re- work. We take the approach that the warehouse is the last contact with the client's product prior to their end customer receiving it. Our clients’ trust us with the duty of shipping the correct products, in the correct quantities, on time, to their end customer. Any failure in this process adversely effects our client’s reputation and profitability, and by extension, F.C. (Flying Cargo)'s as well. We take the long term view approach to customer service, understanding that there are times and situations which require going beyond the standards of expected customer service. By providing this level of service on a regular basis, we feel that we are able to provide whatever the client needs to be done, whether or not it is within the traditional scope of a warehouse. We encourage you to discuss the service levels currently provided to our existing clients.